Whilst every effort is taken, a chimney stack, pot and cowl should be sound enough to withstand the chimney sweeping process. If for any reason a pot or cowl breaks or becomes dislodged during the sweeping process the sweep cannot take any responsibility. We will wherever possible eliminate this risk. However in the unlikely event of a mishap arising, we will endeavour to carry out, replace or repair to the best of our ability and at a reduced charge to the home owner, any remedial work necessary.
Gas Fires: Some flues serving gas fires can be swept without moving the appliance. This is usually identifiable by looking up the chimney and being able to see a flue. However, if you cannot see a flue, this usually means the appliance needs to be disconnected before gaining access to the flue. This MUST be carried out by a Gas Safe registered engineer before I can carry out a sweep. This is to be arranged by the customer and is at the customer’s own expense.
Please note that the soot will be left with the customer for disposal.
Please note that the birds nest will be left with the customer for disposal.
Call Out Fees: In the event of being unable to sweep an appliance due to access issues, inappropriate installation or other hazards present, I reserve the right to charge a call out fee. This will include bespoke advice on the nature of the fault(s), suggested remedial actions and, where relevant, completion of appropriate documentation.
Missed Appointments: A call out fee may also be applied if, upon arriving at an appointment, I am unable to gain access to a property for any reason. To reschedule or cancel appointments, please call 01303 656010 / 07814726711 by 8pm the day beforehand.
Once an appointment has been made you will be given a date and time for our visit.
Where ever possible we will give you a time slot i.e.: between 8am -10am or 3 pm – 5pm. “As examples” We will “ at all times” try our best to get to you between the times we give but at times we may encounter a birds nest or blockage in a chimney we are working on or there maybe traffic problems en-route.
We will endeavour, at all times, to keep you informed if this should happen and if need be make a re-booking, “at your convenience” for another appointment if the re-scheduling on the day does not fit in with you.
If for any reason you cannot keep to your appointment please inform us by phone, at least 48 hours before your allocated time. In emergencies we are flexible with this but please inform us.
It is necessary prior to storing Client’s Data to gain permission via the boxes on the certificate. All data stored must comply with the Data Protection Act.